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The Resource Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press

Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press

Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution
Title
Difficult conversations
Title remainder
craft a clear message, manage emotions, focus on a solution
Statement of responsibility
Harvard Business Review Press
Contributor
Publisher
Subject
Language
eng
Member of
Cataloging source
DLC
Dewey number
658.4/5
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Harvard Business Review Press
Series statement
20 minute manager series
http://library.link/vocab/subjectName
  • Business communication
  • Interpersonal communication
Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press
Instantiates
Publication
Bibliography note
Includes bibliographical references (pages 101-103) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index
Control code
ocn907194146
Dimensions
18 cm.
Extent
110 pages
Isbn
9781633690783
Isbn Type
(alk. paper)
Lccn
2015032649
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)907194146
Label
Difficult conversations : craft a clear message, manage emotions, focus on a solution, Harvard Business Review Press
Publication
Bibliography note
Includes bibliographical references (pages 101-103) and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index
Control code
ocn907194146
Dimensions
18 cm.
Extent
110 pages
Isbn
9781633690783
Isbn Type
(alk. paper)
Lccn
2015032649
Media category
unmediated
Media MARC source
rdamedia
System control number
(OCoLC)907194146

Library Locations

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      2951 S. 21st Dr, Yuma, AZ, 85364, US
      32.7053273 -114.6461849
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