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The Resource The essential guide to business etiquette, Lillian Hunt Chaney and Jeanette St. Clair Martin

The essential guide to business etiquette, Lillian Hunt Chaney and Jeanette St. Clair Martin

Label
The essential guide to business etiquette
Title
The essential guide to business etiquette
Statement of responsibility
Lillian Hunt Chaney and Jeanette St. Clair Martin
Creator
Contributor
Subject
Language
eng
Summary
"The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success." "The Essential Guide to Business Etiquette offers an invaluable and handy reference for up-and-comers and established managers alike, as well as for students of communication and organizational culture."--BOOK JACKET
Cataloging source
DLC
http://library.link/vocab/creatorName
Chaney, Lillian H
Dewey number
395.5/2
Index
index present
LC call number
HF5389
LC item number
.C468 2007
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Martin, Jeanette S
http://library.link/vocab/subjectName
  • Business etiquette
  • Interpersonal relations
  • Business communication
  • Self-presentation
Label
The essential guide to business etiquette, Lillian Hunt Chaney and Jeanette St. Clair Martin
Link
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. [167]-183) and index
Contents
  • Attributes of dress
  • Research findings related to business dress
  • Business professional attire
  • Business casual attire
  • Dress for special events and occasions
  • 3.
  • Office politics
  • Self-promotion
  • Honesty and truth-telling
  • Compliments and flattery
  • Introduction
  • Gossip
  • Favors and hidden motives
  • Dress and grooming
  • Business socializing and etiquette
  • 4.
  • Social sensitivity
  • Office courtesies
  • Disabled persons
  • Office conflict
  • Sexual harassment
  • 1.
  • Office romance
  • 5.
  • Electronic communication etiquette
  • Telephones
  • Speakerphones
  • Cellular telephones and pagers
  • Answering machines and voice mail
  • Electronic mail (e-mail)
  • Blackberry devices
  • Facsimile (fax) transmissions
  • Job interview etiquette
  • 6.
  • Manners for special occasions and events
  • Births and birthdays
  • Illnesses and injuries
  • Hospital etiquette
  • Holiday and office parties
  • Weddings and wedding anniversaries
  • Business receptions, conventions, and trade shows
  • Promotions and retirements
  • Funerals
  • Applicant etiquette
  • Interviewer etiquette
  • 2.
  • Business dress and grooming
  • Dress considerations
  • Invitations
  • Acceptance or regrets
  • Announcements
  • Complaint letters
  • Cards
  • 8.
  • Dining etiquette
  • Styles of eating and place settings
  • Basic guidelines for business dining
  • Problem dining situations
  • 7.
  • Manners for difficult-to-eat foods
  • Cultural variations in dining etiquette
  • 9.
  • Business entertaining
  • Restaurant entertaining
  • Wine and toasting etiquette
  • Entertaining at private clubs, sporting events, and the theater
  • Cocktail parties and receptions
  • Home entertaining
  • Entertaining international visitors
  • Written communication manners
  • 10.
  • Meeting etiquette
  • Meeting planning and preparation
  • Introductions and seating arrangements
  • Chairing responsibilities
  • Participant responsibilities
  • Refreshments
  • Follow-up activities
  • Business meal meetings
  • Conventions
  • Letter and memorandum formats
  • Virtual meetings
  • Multicultural meetings
  • 11.
  • Presentations
  • Eye contact, posture, and gestures
  • Presentation attire
  • Vocal characteristics
  • Presentation organization
  • Humor
  • Visual aids
  • Stationery
  • Presenter etiquette
  • Distracting or annoying presenter behaviors
  • Presenter introductions
  • Audience etiquette
  • Writing guidelines
  • Thank-you notes
  • Condolence letters
  • Congratulatory letters
  • Running, biking, and rollerblading etiquette
  • Spectator etiquette
  • 13.
  • Travel etiquette
  • Suggestions for business travel
  • Air travel etiquette
  • Bus, train, and mass transit etiquette
  • Automobile etiquette
  • Taxicab and limousine etiquette
  • Cruise ship etiquette
  • 12.
  • Hotel manners
  • 14.
  • Global manners
  • Travel preparation
  • Guidelines for global interactions
  • Tips for women business travelers
  • Manners for selected regions of the world
  • Notes
  • Index
  • Sports etiquette
  • Rules of etiquette for all sports
  • Handball and racquet sports etiquette
  • Golf etiquette
  • Water sports etiquette
  • Gym or health club etiquette
  • Hunting and fishing etiquette
Control code
ocn137331510
Dimensions
25 cm.
Extent
xiii, 187 p.
Isbn
9780275997144
Isbn Type
(alk. paper)
Lccn
2007022771
System control number
(OCoLC)137331510
Label
The essential guide to business etiquette, Lillian Hunt Chaney and Jeanette St. Clair Martin
Link
Publication
Bibliography note
Includes bibliographical references (p. [167]-183) and index
Contents
  • Attributes of dress
  • Research findings related to business dress
  • Business professional attire
  • Business casual attire
  • Dress for special events and occasions
  • 3.
  • Office politics
  • Self-promotion
  • Honesty and truth-telling
  • Compliments and flattery
  • Introduction
  • Gossip
  • Favors and hidden motives
  • Dress and grooming
  • Business socializing and etiquette
  • 4.
  • Social sensitivity
  • Office courtesies
  • Disabled persons
  • Office conflict
  • Sexual harassment
  • 1.
  • Office romance
  • 5.
  • Electronic communication etiquette
  • Telephones
  • Speakerphones
  • Cellular telephones and pagers
  • Answering machines and voice mail
  • Electronic mail (e-mail)
  • Blackberry devices
  • Facsimile (fax) transmissions
  • Job interview etiquette
  • 6.
  • Manners for special occasions and events
  • Births and birthdays
  • Illnesses and injuries
  • Hospital etiquette
  • Holiday and office parties
  • Weddings and wedding anniversaries
  • Business receptions, conventions, and trade shows
  • Promotions and retirements
  • Funerals
  • Applicant etiquette
  • Interviewer etiquette
  • 2.
  • Business dress and grooming
  • Dress considerations
  • Invitations
  • Acceptance or regrets
  • Announcements
  • Complaint letters
  • Cards
  • 8.
  • Dining etiquette
  • Styles of eating and place settings
  • Basic guidelines for business dining
  • Problem dining situations
  • 7.
  • Manners for difficult-to-eat foods
  • Cultural variations in dining etiquette
  • 9.
  • Business entertaining
  • Restaurant entertaining
  • Wine and toasting etiquette
  • Entertaining at private clubs, sporting events, and the theater
  • Cocktail parties and receptions
  • Home entertaining
  • Entertaining international visitors
  • Written communication manners
  • 10.
  • Meeting etiquette
  • Meeting planning and preparation
  • Introductions and seating arrangements
  • Chairing responsibilities
  • Participant responsibilities
  • Refreshments
  • Follow-up activities
  • Business meal meetings
  • Conventions
  • Letter and memorandum formats
  • Virtual meetings
  • Multicultural meetings
  • 11.
  • Presentations
  • Eye contact, posture, and gestures
  • Presentation attire
  • Vocal characteristics
  • Presentation organization
  • Humor
  • Visual aids
  • Stationery
  • Presenter etiquette
  • Distracting or annoying presenter behaviors
  • Presenter introductions
  • Audience etiquette
  • Writing guidelines
  • Thank-you notes
  • Condolence letters
  • Congratulatory letters
  • Running, biking, and rollerblading etiquette
  • Spectator etiquette
  • 13.
  • Travel etiquette
  • Suggestions for business travel
  • Air travel etiquette
  • Bus, train, and mass transit etiquette
  • Automobile etiquette
  • Taxicab and limousine etiquette
  • Cruise ship etiquette
  • 12.
  • Hotel manners
  • 14.
  • Global manners
  • Travel preparation
  • Guidelines for global interactions
  • Tips for women business travelers
  • Manners for selected regions of the world
  • Notes
  • Index
  • Sports etiquette
  • Rules of etiquette for all sports
  • Handball and racquet sports etiquette
  • Golf etiquette
  • Water sports etiquette
  • Gym or health club etiquette
  • Hunting and fishing etiquette
Control code
ocn137331510
Dimensions
25 cm.
Extent
xiii, 187 p.
Isbn
9780275997144
Isbn Type
(alk. paper)
Lccn
2007022771
System control number
(OCoLC)137331510

Library Locations

    • Academic LibraryBorrow it
      2020 S. Avenue 8E, Yuma, AZ, 85366, US
      32.6910976 -114.6289698
    • Yuma County Main LibraryBorrow it
      2951 S. 21st Dr, Yuma, AZ, 85364, US
      32.7053273 -114.6461849
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